Motor world - Current System (Payment (There is only one checkout counter…
Motor world - Current System
There is only one checkout counter in the store which can get very crowed if more than one person wants to use it.
PC software, hardware are outdated which means its always slow and can take a very long time to get simple tasked done like storing payment infromation.
There is only one card machine in the store and it is used mostly to receive payment and it can be very slow sometimes and need to try multiple times, furthermore the contact less function also dosent fully work sometimes.
Stocking and restocking
Forgets to update the records on the PC when new stock arrives or after putting it on the shelf's.
Due to not updating the records, slow to slow o identify to products when run out.
Still have a physical checklist that needs to be ticked of when stocking and restocking and sometimes it goes missing.
Due to the lack of knowledge on some products and services they rely on the manager which effects customers in the store.
Some employees lack knowledge on some products and services.
Customers can be kept waiting due to how busy the check out get sometimes.
Do not use the proper equipment, no hover, mops or brushes for floor
Due to the lack of training and understanding about cleaning , can cause a mess and disturb work flow.
The cleaning is done generally meaning not by trained staff
The PC and files have no passwords protecting them
Security CCTV cameras are always faulty
Have no backup of any files within the PC