Communication (Types of Communication ( Oral Communication (Ex: Lectures,…
What is communication
Communication is the process of transmission of ideas, opinions, thoughts, and information through speech, writing, gestures, or symbols between two or more persons.
It always contains a message which is transmitted between the parties.
Two parties are involved : Sender and Receiver
Types of Communication
Ex: Lectures, meetings, group discussions, conferences, telephonic conversations, radio message and so on.
Ex: Letters, telegram, memos, circulars, notices, reports, etc.,
Ex: Bells, whistles, buzzers, horns. etc.,
The medium which is required for sending the message or getting the response is termed as 'means of communication'
Ex: Postal mail services, courier services, telephone, cellular phone, telegraph, internet, fax, e-mail, voice mail
It is classified into: Postal Services and Telecommunication Services
(Post offices offer different types of services):
The postal system in India was first established in 1766 by Lord Clive for sending official mails. It was made available in the public in 1837.
1. Mail services
Certificate of posting
2. Financial services
a. Saving schemes
Post office savings bank account
5-year post office recurring deposit scheme
Post office time deposit account
Post office monthly income scheme
6-year National savings certificates (VIII issue) scheme
15-Year Public provident fund account (PPF account)
Kissan vikas patra scheme
Senior citizens saving scheme 2004
b. Remittance Services
Money can be conveniently transferred from one place to other through the remittance service offered by the post office.
It is in the form of
facility with the help of which people can transfer money from one place to another within as well as outside the country.
c. Distribution of Mutual funds and securities
This facility enables the investors to purchase mutual funds and government securities through the designated post offices.
3. Insurance services
Schemes of insurance offered by post office:
Postal life insurance (PLI)
Rural Postal Life Insurance (RPLI)
4. Business Development Services
In this service, post office undertakes all the pre-mailing activities of bulk senders. Pre-mailing activities include collection from sender's doorstep, insertion of goods in packet, pasting and addressing as well as franking of mails etc.,
The postal department offers a unique media to help the corporate and government organisations to reach the potential customers through media post.
Under this facility - a) advertisements are allowed on the post cards, inland letters, and in other postal stationary; and b) space sponsorship options on the letter boxes.
Express Parcel Post
Post office offers a reliable, speedy, economical parcel service to the corporate and business customers through its express post.
It provides a time-bound door to door delivery of parcels upto 35 kgs in weight and VPP services upto Rs.50,000.
It allows the business houses to send the pamphlets, brochures, and other advertising materials like CDs, floppies, cassettes, samples etc., to the prospective customers at very low rates.
The post office offers the facility to collect public utility bills like telephone, electricity, and water bills, sale of application forms for government and other private organisations, survey through postmen, address verification through postmen., are some of the activities undertaken under retail post.
Business reply Post
Under this facility, post offices allow the customers to send their reply through business reply post, which does not require any postage from the sender.
The post office recovers the postage from the addressee later on.
Post shoppes are the small retail shops established for sale of postal stationary items, greeting cards, and small gift items to the customers.
These shops are found within the premises of some post offices.
Value Payable Post (VPP)
This facility is offered to meet the requirement of the traders who wish to sell their articles and collect the price of articles supplied by them through the post offices.
Under this service, post office receives the properly packed goods from the seller and carries those to the customers.
After receiving the total amount (the price of the goods plus the VPP charges) from the customer, it delivers the goods to him/her.
Later on, the post office sends the amount due to the seller.
Corporate Money Order
Like individuals, business organisations can also transfer money through money order. It enables business organisations to transfer upto Rs. 1 crore to any part of the country.
Post box and Post bag facility
Under this facility, a particular number and a box or a bag is allotted to the receiver at the post office to receive all unregistered mails.
Post office keeps all mails addressed to that number in those boxes and bags.
The addressee makes the necessary arrangement to collect the mails as per his convenience.
Bill Mail Service
It provides cost effective solution for mailing of periodic communication with nature of annual report, bills, monthly account bills, or other items of similar in nature.
E-Post service launched on 30th Jan, 2004. This has enabled people to send and receive messages through e-mail in all post offices of the country.
To make it more useful for business, a corporate version of e-mail was also launched on 18th October 2005, which allows simultaneous sending of e-post to a maximum of 9999 addresses.