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Chapter 1: Communicating in the Digital-Age Workplace (Mastering the tools…
Chapter 1: Communicating in the Digital-Age Workplace
Mastering the tools for success
Communications Skills
Writing matters
Techies write too
Businesses create lots of messages
Writing will be required in my future
Employers want professionalism
Educations drives income
Challenges of the digital workfroce
Rapidly changing technology
Anytime, anywhere work
Self directed work groups/ virtual teams
Developing Listening Skills
Building powerful listening skills
Stop talking
Control your surroundings
Establish a receptive mind-set
Keep an open mind
Listen for main points
Capitalize on lag time
Listen between the lines
Judge ideas not apperances
Hold your fire
Take selective notes
Provide feedback
Overcoming barriers
Physical
Psychological
Language
Nonverbal
Thought Speed
Faking attention
Grandstanding
Learning Nonverbal Communication Skills
Your body send silent messages
Eye contact
Facial expressions
Posture and gestures
Time space and territory send messages
Time
Space
Territory
Appearance sends silent messages
Eye appeal of business documents
Personal appearance
Build strong nonverbal skills
Establish and maintain eye contact
Use posture to show interst
Reduce or eliminate physical barriers
Improve your decoding skills
Probe for more information
Interpret nonverbal meaning in context
Associate with people from diverse cultures
Appreciate the power of appearance
Observe yourself on video
Enlist friends and family
Recognizing how culture affects communications
Comtext
Individualism
Time orientation
Communications style
Intercultural communications
Building intercultural workplace skills
Curbing ethnocentrism and stereotyping
Ethnocentrism
Stereotypes
Tolerance
Successful oral communication with intercultural audiences
Use simple english
Encourage accurate feedback
Speak slowly and enunciate clearly
Check frequently for comprehension
Observe eye messages
Accept blame
Listen without interrupting
Smile when appropriate
Follow up in writing.
Successful written communication with intercultural audiences
Globalization and workplace diversity
Tips for communicating with diverse audiences
Seek training
Understand the value of differences
Learn about your cultural self
Make fewer assumptions
Build on similarities