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Chapter 1 (Recognizing How Culture Affects Communication (Intercultural…
Chapter 1
Recognizing How Culture Affects Communication
Context
Individualism
Time Orientation
Power Distance
Communication Style
Intercultural Communication
Bridging Cultural Divides
Erasing Cultural Divides
Building Intercultural Workplace Skills
Curbing Ethno. & Stereo.
Ethnocentrism
Stereotypes
Tolerance
Successful Oral Comm.
Successful Written Comm
Globalization & Workplace Diversiry
Benefits of a Diverse Workplace
Tips for Comm. with Diverse Audiences
Mastering the Tools for Success
Solid Communication Skills
The Digital Revolution
Techies Write Too
Businesses write wide Range of messages
Writing is in your future
What Employers Want
How Your Education Drives Your Income
Meeting the Challenges of the Information Age Workplace
Learning Nonverbal Communication Skills
Your Body Sends Silent Messages
Eye Contact
Facial Expression
Posture & Gestures
Time, Space, and Territory
Time
Space
Territory
Appearance Sends Silent Messages
Eye Appeal of Business Documents
Personal Appearance
Building Strong Nonverbal Skills
Developing Listening Skills
Overcoming Barriers to Effective Listening
Building Powerful Listening Skills