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So What's Your Point? (Communication models (4) ((1) Explanation model…
So What's Your Point?
Communication models (4)
(1) Explanation model
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Notes
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When stating a problem, include an impact statement
(3) Closure model
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notes
avoid introducing an isse that has not been discussed previously. no surprise in the close, please!
(2) Agreement model
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2: expand
ie: if people dont get their checks, we will never be forgiven
Notes
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when having a discussion or giving an explanation, look for agreement or listen for supportive statements, then reinforce and expand before continuing
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