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SR21C (Customers (SEPA's engagement with public? (RBMP consultations,…
SR21C
Customers
Behaviourial insights
Incentives to change behaviour
Research being undertaken - by whom?
SEPA's engagement with public?
RBMP consultations
Flood customer surveys
OC Communities
Priorities decisions
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Prices
Narrative about investing for the long term
Investment appraisals
Collaboration
Principles for regulators
Perceived as "Too cosy"
Make own decisions
Information sharing
Shared workstreams
RISK - Shared understanding
Prioritisation framework
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Overview by all stakeholders of all areas
Multilateral meetings
Resources
Integrated funding: growth, CM, quality, resilience
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Capital maintenance
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