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Managing Communication and Information (Communicating effectively…
Managing Communication and Information
Communicating effectively
Process
Decoding
Receiver
Channel
Feedback
Encoding
Sender
Types
Nonverbal
Grapevine
Verbal
Written
Barriers
Information Overload
Emotions
Selective Perception
Language
Filtering
Gender
National Culture
Overcoming Barriers
Listen Actively
Constrain Emotions
Simplify Language
Watch Nonverbal Cues
Use Feedback
Technology affection
Networked Communication
Organizational intranet
Organizational extranet
Internet-based voice/video communication
Teleconference and videoconference meetings
Electric data interchange (EDI)
Fax
Voice mail
Instant messaging (IM)
E-mail
Wireless Communication
Send and receive message everywhere
Don't have to be physically at the office
Managers and employees always keep in touch
Contemporary issues
Two main issues
Legal and security
Lack of personal interaction
Knowledge Management
Cultivating a learning culture for employees to gather knowledge and share
Resouces
Communities of practice
Online information data base
Get employee input
Invest in training
Analyze problem together
Provide information
Make giving input easy
Communicating ethically
Establish clear guidelines
All relevant information is true in every sense