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Operations Management (Definition and Explanation (Operating system…
Operations Management
Definition and Explanation
Operation
Control
Design
Convert resources such as labor and raw materials into goods and services
Operating system
Inputs
Capital
Equipment
Technology
Materials
People
Information
Outputs
Service organizations
Services
Manufacturing organizations
Goods
Productivity
People
Operational variables
Value chain management
What?
The process managing the sequence of activities and information along the entire value chain
Provide value to attract and keep customers
Benifits
Improve logistics
Improve product development
Improve procurement
Enhance customer order management
How value chain management done
Requirements for success
Organizational processes
Leadership
Technology investment
Employees/Human resources
Coordination and collaboration
Organizational culture and attitudes
Obstacles
Cultural attitudes
Required capabilities
Organizational barriers
People
Contemporary Issues
Quality control
Product
Durability
Comformance
Flexibility
Serviceability
Features
Asethetics
Performance
Perceived quality
Service
Courtesy
Consistency
Timeliness
Convenience
Completeness
Accuracy
Project management
Gantt chart
Bar graph form shows when tasks are supposed to done and compares that with the actual progress
PERT
Activities
Critical path
Events