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Managing communication and information (Contemporary issues in…
Managing communication and information
technology affects managerial communication
networked communication
networked communication applications
electronic data interchange ( EDI )
teleconference and video conference meeting
fax machines
organizational intranet
voice mail
organizational extranet
instant messaging ( IM )
internet-based voice/video communication
e-mail
wireless communication
tablet computers
notebook computers
smart-phones
mobile pocket communication devices
managers need to know what about communicating effectively
the communication process
４、Communication Channel
５、Receiver
３、Message
６、Decoding
２、Encoding
７、Feedback
1、Sender
what is the communication?
ideas
instructions
information
Contemporary issues in communication
knowledge management
role of communication play in customer service
legal and security issues
personal interaction
ethical communication
how to let employees know their input matters
provide information
invest in training
hold town-hall meetings
analyze problems together
make it easy