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Customer engagement theory (Management of change (migration, update,…
Customer engagement theory
Integrated user interface / user experience
innnovative HMI
voice control
touch screen
use on a mobile app
integated functionality
Management of change
migration
update
chagne to infrastructure
Delivered as a service
create of bespoke system be selection of widgets across business line
Management and use of big data
Maintenance of the system
Collaborative and continous development
messages
before and after scenarios
non digitial to digitial
add more detail to day plan
use Mike and his team to do