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TE&K Learning cycle (Making the nesting period a continued learning…
TE&K Learning cycle
What must be achieved? Why is it important to have a life cycle strategy? How can the life cycle improve the end-to-end learning process?
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THROUGHOUT THE CYCLE
Regular catch-ups with induction trainers, include outsourcers: are we global?
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Making the nesting period a continued learning period?
- How do we make sure there is a warm handover?
Starting with one channel at a time, i.e. emails first
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Throughside-by-sides and QM evaluation , continue the evaluation from the test scores, include growth and progress
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Additional, classroom training from relevant curriculum: NPS, productivity - also for TLs (coaching support)
Additional listen-ins, shadowing
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STEP 6. TRAIN FOR SKILL
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Practice with connected colleagues (role plays, scenarios, case studies
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STEP 8. EVALUATE
Evaluation with the stakeholders, after the each induction training has been delivered, include trainees
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Are there any advisors with different traits, behaviours, advisors not hitting KPIs that require additional support?
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STEP 9. FOLLOW-UP
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Define what happens if info/processes change. How does it stretch into a new training need, at the beginning of the cycle?