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Managing Communication & Information (Contemporary Issues (manage…
Managing Communication & Information
Contemporary Issues
Knowledge management affect communication
cultivating learning culture, gather knowledge and share
Involved with Managing the organization's knowledge resources
groups of people who share a concern, problems, or passion
manage communication in internet world
Legal and security issues
Personal Interaction
be concerned with communicating ethically
contains all relevant information
Communicating Effectively
How Nonverbal Cues affect communication
Body Language
Facial expression, gestures, other body movements
Verbal Intonation
emphasis given to words/phrases that conveys meaning
Barriers Communication
Filtering
manipulating information
appear more favorable
Selective Perception
selectively hearing communication
based on own needs, motivations, experiences etc
Communication Process
Process
Message
purpose for communicating
Channel
medium message travels
Encoding
convert into symbolic form
Decoding
translating a received message
Feedback
how successfully message transferred
transfer of understanding & meaning from one person to other
Technology & Managerial Communication
Network Communication
Voice Mail
Fax machines
Instant Messaging
Electronic data interchange
E-mail
Wireless Communication
use smartphones, tablet, notebook
without being physically plugged
IT
make faster decisions
opportunities to collaborate
improve ability to monitor