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Foundations of Control (keeping track (balanced scorecard (financial,…
Foundations of Control
control process
2.comparing actual performance against a standard
3.taking managerial action
1.measuring actual performance
keeping track
information
employee performance
fiances
ratio analysis
budget analyis
balanced scorecard
financial
customer
internal process
people/innovation/growth assets
when
processes--concurrent control
output--feedback control
input--feedforward control