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Operations Management (Operation System (Input (Information, Material,…
Operations Management
Operation System
Transformation Process
Outputs
Goods
manufacturing organizations
Services
service organizations
Input
Information
Material
Equipment
Capital
Technology
People
Quality
Product Quality
Features
Flexibility
Performance
Durability
Conformance
Serviceability
Aesthetics
Perceived
Service Quality
Consistency
Convenience
Courtesy
Completeness
Timeliness
Accuracy
Quality Goals Organizations Pursue
Six Sigma
ISO 9000
Projects Management
Gantt chart
Load chart
PERT
Activities
Critical time
Event
Slack time
Value
Value Chain
Value Chain Management (VCM)
goals
more accurate information
better customer response and service
faster assembly
benefit
Improved logistics
Improved product development
Improved procurement
Enhanced customer order management
Successful Value Chain Management
Value Chain Strategy
Organizational Processes
Leadership
Technology Investment
Employees
Coordination and Collaboration
Organizational Culture and Attitudes
Obstacles to Successful Value Chain Management
Cultural Attitudes
Required Capabilities
Organizational Barriers
People
Productivty
= People + Operations variables