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Managing Communication and Information (Communicate effectively (Barriers…
Managing Communication and Information
Technology and Managerial Communication
IT develpoment
Networked communication
Organization intranet
Organization extranet
Teleconference and videoconference meetings
Internet-based voice/video communication
Electronic data interchange (EDI)
Fax machines
Voice mail
Instant messaging (IM)
E-Mail
Wireless communication
Benefits
Connect without "plugged in"
Mobile technology
Popular
Applications
NOT necessary to be "at the office"
Keeping in touch
Can work in anywhere
Communicate effectively
Grapevine is an effective way to communicate?
Unofficial
NOT effective
Nonverbal cues affect it?
The most meaningful communication way is
NOT
Spoken
Written
Nonverbal communications
Body language
Gestures
Movements of the body
Verbal intonation
Giving the words or phrases
Written communications more effective than verbal ones
Written communications
Devices that transmits written words or symbols
Advantages
Tangible
More permanent
Verifiable
Drawbacks
More precise
Lack of feedback
Barriers keep communication from being effective
Filtering
The way that s sender manipulates information
Seeing more favorably by the receiver
Selective perception
Also project the receiver's interests and expectations
Information overload
Lost information
Less effective communication
Emotions
Sad
To avoid reacting to a message
Not likely to be thinking clearly
Language
Word means different things in different people
Gender
One style (men or women) is not better than the other
National culture
The communication process work
Channel
The message travels
Formal
Job-related activities
Unformal
Decoding & the receiver
Decoding the message let the receiver can understand
Message
Using to transfer meanings
codes
Content
Feedback
Checking how successful
Sending by encoding
The communication source or sender
Encoding
Be affect by
Attitudes
Knowledge
Skill
Social cultural system
All part of your culture
Overcome the barriers
Using feedback
Really understand?
Constrain Emotions
Control emotion before communicate
people will be the same feeling
Listen actively
Hear NOT listen
Listen full meanings
Watch Nonverbal cues
Action can NOT speak louder than words
Simplify language
Message should directed and tailor the language to the receiver
Communication issues managers face today
Managing the organization's knowledge resources
Making employees to communicate and sharing their knowledge
Learning from each others
Working more effectively and efficiently
Roles of communication play in customer service
To find their needs
Meeting their needs
Following up that is really meet their needs
Customers be satisfy
Knowledge management affect communication
A learning culture
Sharing the knowledge and information to others
Getting employee input
To know the information from employees
suggestion box
Letting employee know their input matters
Provide information
About what's going on
GOOD
BAD
Invest in training
Hold town-hall meetings
Where information is shared and input solicited
Analyze problems together
Managers
Employees
Make it easy
Easy to give
Communication in internet world
Legal and security issues
Address
Account
Password
Personal interaciton
NOT talk face-to-face
Managers should be concerned with communicating ethically
Encourage
Establish clear guidelines for ethical behavior
Ethical business communication
Manager has responsibility to think through your communication choices and the consequences