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managing communication and information (communication process (encoding…
managing communication and information
what is communicated?
information
ideas
instructions
communication process
the communication source or sender
encoding
skill, attitude, knowledge, and social cultural system.
the message
a purpose for communicating that's to be conveyed
the channel
formal or informal channel
decoding
translating a received message
the receiver
feedback
checking to see how successfully a message has been transferred
written communications
advantage
drawbacks
grapevine
the unofficial way that communication takes place in an organization
good information passes among us rapidly, but bad information travels even faster.
nonverbal cues affect communication
body language
nonverbal communication cues such as facial expressions, gestures, and other body movement
verbal intonation
an emphasis given to words or phrases that conveys meaning
what barriers keep communication from being effective
filtering
selective perception
information overload
emotions
language
gender
national culture
how can managers overcome communication barriers
use feedback
simplify language
listen actively
constrain emotions
watch nonverbal cues
technology and managerial communication
networked communication applications
E-mail
instant messaging
voice mail
fax machines
electronic data interchange(EDI)
teleconference and videoconference meetings
organizational intranet
organizational extranet
internet-based voice/video communication
wireless communication
what we face today
personal inreraction
legal and security issues
knowledge management
communities of practice
ethically communication
hold town-hall meetings
provide information
invest in training
analyze problems together
make it easy