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Foundation of Control (Issues (employee's privacy, employee theft,…
Foundation of Control
Reasons
empowering employees
protecting the workplace
planning
Process
comparing actual performance
range of variation
taking managerial action
possible courses of action
correct actual performance
revise the standards
do nothing
corrective action
immediate corrective action
basic corrective action
measuring actual performance
sources
written reports
oral reports
statistical reports
personal observation
Type
concurrent control
technical equipment
supervision
management by walking around
feedback control
feedforward control
Issues
employee's privacy
employee theft
technology impact
national difference
workplace violence
Keeping track
informance
WHY
right information
right time
right amount
HOW
management information system
employee performance
finances
ratio analysis
liquidity
leverage
activity
profitability
budget analysis
controlling tool
planning tool
balanced scorecard
financial
customer
internal process
people/innovation/growth assets