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Chapter 13. Managing Communication and Information (networked…
Chapter 13.
Managing Communication and Information
communication process
channel
decoding
message
receiver
encoding
feedback
communication source or sender
barriers to effective communication
information overload
emotions
selective perception
language
filtering
gender
national culture
overcoming barriers
listen actively
constrain emotions
simplify language
watch nonverbal cues
use feedback
networked communication applications
electronic data interchange (EDI)
teleconference and videoconference meetings
fax machines
organizational intranet
voice mail
organizational extranet
instant messaging (IM)
internet-based voice/video communication
e-mail
communication challenges
legal and security issues
lack of personal interaction