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Managing Communication and Information :star: (Process (encoding (skill,…
Managing Communication and Information
:star:
Process
the channel
decoding
the message
the receiver
encoding
skill
attitudes
knowledge
social culture system
feedback
the communication source or sender
successful communication
listening
reading
spaeaking
reasoning skills
Approach
written communication
verbal communication
grapevine
body languages
facial configurations
movements of the body
gestures
verbal intonation
Barriers
emotions
language
information overload
gender
selective prception
national culture
filtering
Solution
use feedback
simplify languages
listen actively
constrain emotionals
watch nonverbal cues
Information technology
networked communication
Internet-based voice/video communication
Extranet
Intranet
Teleconference and videoconference meetings
Electronic data interchange
Fax machines
Voice mail
Instant messaging
E-mail
wireless communication
don't have to physically at the office
keep in touch
work anywhere
Issues
legal and security
personal interaction
knowledge management
communities of practice
the role play in customer service
service organization
service provider
customer
ethical communication