Please enable JavaScript.
Coggle requires JavaScript to display documents.
ADMINISTRATION AND FINANCE: TOTAL QUALITY AND CONTINUOUS IMPROVEMENT (UNIT…
ADMINISTRATION AND FINANCE: TOTAL QUALITY AND CONTINUOUS IMPROVEMENT
UNIT 5. TOTAL QUALITY AS A COMPETITIVENESS STRATEGY FOR COMPANIES
QUALITY PLANNING
The quality planning process is structured in six steps:
Determination of the needs of the clients.
Product development. (goods and services).
Identification of the clients.
Development of the process
Verification of the objective.
Transfer to daily operations.
QUALITY CONTROL IN ALL COMPANIES
It means that it is
A quality control approach developed by Kaoro Ishikawa between 1955 and 1960.
Some of CWQC's contributions are
Uniform Processes
Defects Reduction
Improved quality
Costs reduction
TQM
It means
To the quality emphasis that frames the entire organization, from the provider to the consumer.
QUALITY AND COMPETITIVENESS
The six steps towards the six sigma consist
Identify your needs (to offer products or services that satisfy the consumer).
Define the process for a good performance of the work.
Identify him or the consumers of your product or service and determine what they consider important.
Error-proof process and elimination of useless efforts.
Identify the product you generate or the service you offer.
Ensure continuous improvement: measuring, analyzing and controlling the refinement process.
UNIT 6. THE CONCEPT OF CONTINUOUS IMPROVEMENT AND ITS IMPORTANCE
IMPORTANCE OF CONTINUOUS IMPROVEMENT
Through continuous improvement we achieve
Be more productive and competitive in the market to which the organization belongs, on the other hand the organizations must analyze the processes used, in such a way that if there is a problem it can be improved or corrected; As a result of the application of this technique it can be that organizations grow within the market and even become leaders.
ADVANTAGES AND DISADVANTAGES OF CONTINUOUS IMPROVEMENT
Account with
Advantage
They get improvements in a short term and visible results.
It allows to eliminate repetitive processes.
Effort is concentrated in organizational areas and specific procedures.
Disadvantages
It requires a change in the whole organization, since in order to obtain success the participation of all the members of the organization and at all levels is necessary.
Important investments are necessary.
When the improvement is concentrated in a specific area of the organization, the perspective of the interdependence that exists among all the members of the company is lost.
INTRODUCTION AND DEFINITION OF CONTINUOUS IMPROVEMENT
Continuous Improvement is
A process that describes very well what is the essence of quality and reflects what companies need to do if they want to be competitive over time.
CONTINUOUS IMPROVEMENT AND QUALITY POLICIES
Must be
Drafted so that it can be applied to the activities of any employee, it can also be applied to the quality of the products or services offered by the company.