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ADMINISTRATION AND FINANCE: TOTAL QUALITY AND CONTINUOUS IMPROVEMENT (UNIT…
ADMINISTRATION AND FINANCE: TOTAL QUALITY AND CONTINUOUS IMPROVEMENT
UNIT 1. BACKGROUND AND EVOLUTION OF THE QUALITY CONCEPT
SECOND WORLD WAR
Part of the great strategy during World War II
It was cutting the production of many civil products, such as cars, appliances and fun products.
A new strategy emerged (or resurfaced)
The "statistical quality control" (CEC).
POSTGUERRA (JAPAN)
The Japanese devised some unprecedented strategies to create a revolution in quality.
All levels and functions were submitted to training in quality management.
The improvement of quality was undertaken at a continuous and revolutionary pace.
The top executives personally took part in leading the revolution.
Labor was enlisted in the improvement of quality through the concept of the CC circle.
INDUSTRIAL REVOLUTION
In the nineteenth century begins a dramatic change in production
That will transform the organizations, work and life forms of society.
It is characterized
Prices go down
Also the quality of the product due to the failures of the production system
Standards to reach a population that previously did not consume them.
POSTGUERRA (REST OF THE WORLD)
Born
The work in chain the work happens to be organized by an industrial craftsman to be planned by the engineers.
ARTESANAL
This stage is characterized
For the guilds where the master craftsmen became the trainers of their apprentices.
Individual work and the realization of products or services had
A direct and personal relationship when doing the work tailored to the client.
QUALITY CONTROL
There are some objectives
Maintain quality
Reduction of costs
They will satisfy the customer.
Improve the competitiveness of the company.
EVOLUTION OF THE QUALITY CONCEPT
It gave
An important impetus to the field of quality was given with the Industrial Revolution.
It helps us understand
Where does the need to offer a greater quality of the product or service that is provided to the client and, ultimately, to society, and how little by little the whole organization has been involved in achieving this end.
QUALITY ASSURANCE
It means guaranteeing
The level of quality of the product, that is, that the result of the activity of the company is the one that is intended and not a surprise.
BACKGROUND
It is counted
The change in the production process brought changes in the organization of the company.
Quality control has been practiced for many years in the United States and other countries.
The practice of quality verification dates back to the Birth of Christ.
TOTAL QUALITY
Objective
It is to look for the production method that supposes a minimum cost for society.
UNIT 3. HISTORY AND PRECURSORS OF QUALITY
WILLIAM OUCHI
Z theory provides
Means to direct people in such a way that they work more effectively as a team.
Basic lessons of this theory
Attention placed on the subtleties of human relationships.
Closer social relations.
Trust in people and this for the organization.
PHILLIP CROSBY
He developed a concept called
Absolutes of the total quality
Beginning
The quality system is prevention.
The standard of realization is zero defects.
Quality is defined as compliance with requirements.
The measure of quality is the price of noncompliance.
KAORURU ISHIKAWA
Ishikawa diagram is used to
Analyze the quality (that is, the main spine is the real quality), and also to establish the characteristics of the product, analyzing the processes in its preparation.
Purpose of the Circle
Respect humanity by creating a pleasant workplace.
Exercise human capabilities fully and take advantage of their unlimited possibilities, promoting creativity.
Contribute to the improvement and development of the company.
DR. JOSEPH M. JURAN
The Juran Mission and Planning for Quality is
The one to create the conscience of the crisis of the quality, the paper of the planning of the quality in that crisis and the necessity to review the approach of the planning of the quality.
The object of quality planning
It is to provide the operating forces with the means to produce products that can meet the needs of customers, products such as invoices, polyethylene films, sales contracts, technical assistance calls and new designs for goods.
DR. EDGARD DEMING
The principles of Deming established
That by using statistical measurements, a company could be able to graph how a particular system was working and then develop ways to improve that system.
UNIT 4. QUALITY ADMINISTRATION
RESPONSIBILITIES OF QUALITY ADMINISTRATION
It has principles
Encourage staff participation and team work.
Base decisions on reliable information.
Strengthen systems and processes.
Improve coordination and communication.
FUNDAMENTAL ASPECTS OF THE RESPONSIBILITIES OF QUALITY ADMINISTRATION
A system perspective
See an organization as a series of systems and processes.
MEANING
In the implementation of a quality system results in very pleasant results for a company
A reputation and image in continuous growth strengthening the credibility and confidence of the client.
Costs are reduced, improved controls where man time is saved.
Wide participation in the market, for the consumption of the same clients and for recommendations, with the internal improvement reforms, the quality level is raised.
OBJECTIVES OF QUALITY MANAGEMENT
Is
To manufacture a product whose quality is designed, produces
Production evaluation to cover the following aspects
Relative importance of the characteristics of the product.
Tolerance built to create excess play or interference
Clarity of all requirements.
UNIT 2. THE MEANING OF TOTAL QUALITY
TOTAL QUALITY. EDGARD DEMING
Deming's concept of total quality
Offer low-cost products and services that satisfy customers. It implies a commitment to continuous innovation and improvement
TOTAL QUALITY. DR. J. JURAN
Meaning of Quality
The suitability for the use satisfying the needs of the client.
The stages that Juran proposes
Formulate quality policies.
Plan to meet the objectives.
Create a quality committee.
Provide the necessary resources.
Establish quality audits.
CONCEPT
Fundamental principles of this management system are the following
Total commitment of the Management and active leadership of the entire management team.
Participation of all the members of the organization and promotion of teamwork towards a Total Quality Management.
Achieving full satisfaction of the client's needs and expectations (internal and external).
Decision-making management based on data and objective facts about management based on intuition. Information management dominion.
TOTAL QUALITY. RAFAEL PICOLO
Define
Quality, not as an isolated concept, or that is achieved from one day to the next, rests on strong values that arise in the environment, as well as others that are acquired with effort and discipline.