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TOURIST DESTINATION MANAGEMENT (UNIT 3. QUALITY SYSTEMS IN TOURIST…
TOURIST DESTINATION MANAGEMENT
UNIT 1. TOURISM PLANNING
The tourism planning process. Processes
At present there are at least six stages in the planning of tourism development.
Formulation of tourist policy lines
Development of the Implementation Program
Declaration of tourism policy
Plan follow-up
Determination of objectives
Management from tourist entities of the Public Administration
Areas of action of the State
The Meso level
Which corresponds to the work of the respective public and private institutions, responsible for implementing tourism policy through inter-sectoral planning and coordination.
The Micro level
Where the smallest operative and project execution units are located.
The Macro level
This being the strategic level, where plans, policies and norms are handled and elaborated.
Definition and characteristics
It is possible to distinguish two salient aspects regarding tourism planning.
First:
An organized tourist planning from the beginning.
Second:
Tourist planning on pre-existing structures.
Management from tourist entities of the Private Administration
It focuses on
The modernization of the facilities of said facilities and improvement of the services offered.
The creation of new accommodation offers, travel agencies, restaurant.
The realization of important numbers of projects dedicated to the modernization and renovation of existing accommodation offers.
Those related to educational centers.
UNIT 4. LEGISLATION, SECURITY AND TOURISM
ISO 18000 standards
Consists
In providing organizations with an Occupational Health and Safety Management System (OHSMS), which allows to identify and evaluate occupational risks from the point of view of legal requirements and to define the organizational structure.
Security and Public Administration
Is
System that allows free travel of tourists by destination, decreasing the percentage of conflict situations, mainly criminal acts -theft and robbery cases- and accidents.
Safety and health in products and tourist destinations
Tourism security meaning
The protection of life, health, physical, psychological and economic integrity of visitors, service providers and members of host communities.
It has seven points
Information security
Economic security
Security of tourist services
Security in events
Medical security
Social Security
Interference of international organizations
It is counted on
OMT and its regional commissions
They are the ones who promote world and regional tourism policies and standards.
IATA and ICAO
Ocupan de los estándares de transporte aéreo internacional y asuntos relacionados con este transporte.
UNIT 3. QUALITY SYSTEMS IN TOURIST DESTINATIONS
Tourism and the environment
Three axes of interest that need to be conceived and reconciled interrelated
3) The relationship of both with the use of natural and cultural resources as raw material and attractions, subject of competence of the administrators of the heritage and of the communities where the enterprises are located.
2) The recreational and / or educational relationship that society performs in its exercise of leisure and relaxation.
1) The economic relationship planned and carried out by technicians, operators, providers and the network of products and services in your industry.
Waste management and environmental management of tourist destinations
Seeks to favor
Better conservation and use of natural and cultural resources that make tourism possible.
Quality and environmental systems
The main goal
Achieve a balance between production processes and environmental protection.
The phases to follow consist of
Identification and analysis of documentation
Staff training
Action plan
Diagnosis
Tourist practices in areas of natural interest
The principle of sustainability prevails
In the development of any type of activity, seeking not to degrade or exhaust the resources that make this development possible.
Fundamentals of quality systems applied to tourist destinations
The quality must be understood as
The dedication of the municipal administration and private institutions to optimize the benefits based on greater efficiency in the provision of services in order to obtain the satisfaction of the visitor and the resident of the destination.
UNIT 2. FUNDAMENTALS FOR THE PLANNING OF TOURIST DESTINATIONS
Design of tourist destinations within the framework of planning
One of the essential elements in improving the sustainability of the tourism sector is
The maintenance of competitiveness and improvement of destinations.
Tourist information systems
Meaning
It is a set of elements that interact with each other in order to support the activities of a company or business.
In a statistical organization there are processes for the following types of tasks:
Data storage
Data reconstruction
Data processing
Statistical data analysis
Data Collect
Economy, planning and spatial planning
Objective
The optimization of the relations between the and the physical-territorial environment in which the life of that society unfolds.
A good planning of the tourist activity must:
Respond to the demands of all the agents involved in the tourist activity.
Facilitate the relationships between tourism, environment, social environment and Economy.
Conserve fundamental resources.
Data collection and analysis
The data collection
Before going out to the street to do the questionnaire work, the person that leaves must be prepared, must know well the objectives of the investigation, the product of the company, must have ease of treatment and personality to be able to control the data of the interviewee.
Treatment of the data. Analysis
The data we have obtained must be treated objectively and those that offer us doubts when tabulating must be eliminated.