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Management issues in systems development (8 Key values of a project…
Management issues in systems development
Introduction
What are the management issues surrounding systems development??
Companies as 3 seperate businesses (Lens)
Infrasture management (Operations)
Customer relationship (Helpdesk)--- Goal is to proivde a service, PC support and hep desk often outsourced
Product innovation (systems development)--- Goal is to reduce costs, high barriers to entry with few large players
Project Management
What is project management?
Project is a collection of related tasks and activities undertaken to achieve a specific goal within a finite time period (temporal)
IT projects are similar to other forms but aruguably more difficult--Intangibility leads to people getting confused and concerned
IT project management-- Coordination ( managing interdependencies)
Scope: Job of a Project manager
1) Getting the project started--- what, when, why, who, and how
2) Managing the schedule-- Deadlines, gantt charts, deliverables----- on time
3) Managing the budget--- cost important issue, how money is spent
4) Managing the benefits-- 4 benfits-- profitability, cost reduction, changes to working capital, adherence to legal/ regulatory reform
5) Managing the risks, opportunitites and issues
risk--- potential threat, or something that can go wrong
Opportunity-- project goes better than planned
Issue-- a threat to the project
6) Soliciting feedback anf formative evaluation
8 Key values of a project manager
1) Leadership skills-- Project manager should be able to motivate and inspire team members to achieve common goals
2) Problem solver-- Should come up with a soluation or find a workaround if there are any roadblocks in a project
3) Effective communication-- 90% of time during a project goes in communicating with stakeholders and the team members
4) Cultural awareness-- Culturally aware project manager can avoid miscommunication and conflicts in a team
5) Being an optimist-- Embracing change to bring new ideas and innovate during the project lifecycle is the hallmark of a good project manager
6) Credibility-- Prior work experience and deep industry knowledge build the credibility of the manager and enable him/her to receive respect and support
7) Digitally-savvy--- Stauing updated with the latest Project Management tools and techniques that optimize workflow will set apart a project manager dtermined to succeed
8) Knowledge of other frameworks-- having knowledge of Agile, Program and Portfolio management will be immense value down the line
Tips for good IT Project Management
It is delivered on time
Comes in on or below budget
It meets the original objectives
Importance of Project Management
Activities include:
Planning work
Assesing risk
Estimating resources required
Organizing the work
Assigning tasks
Controlling project execution
Reporting progress
Analyzing results
5 Major variables that PM must deal with
1) Scope
2) Time
3) Cost
4) Quality
5) Risk
Runaway Projects and System failures
Runaway Projects
30-40% become runaway projects
Fail to perform as specified
Types of system failure
Fail to capture essential business requirements
fail to provide organizational benefits
Complicated, Poorly organized user interface
Inaccurate or inconsistent data
Change Management