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Communication and Consent (Paraverbal communication (speed, volume, tone…
Communication and Consent
Informed consent
can only be given if:
can consider range of reasonable treatments
understand associated fee estimates
had significant/main risks explained
Communication
should make sure information is understood
asking questions, summarising
encourage participation
shouldn't use jargon
explain foreign terminology
Discussion of fees
should be put in writing
check insurance
should make aware of additional charges ASAP
Verbal communication
words we choose
Paraverbal communication
speed
volume
tone of voice
emphasis/inflections
pauses/silences
pitch
Sympathy/ Empathy
sympathy - feeling compassion, sorrow, pity for others
empathy- putting yourselves in shoes of another
useful for finance