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Competition and Choice in the Public Sector (Public value (Quality of…
Competition and Choice
in the Public Sector
Four models of public service
Trust model
Autonomous delivery
Managers responsible for delivery
Little external interferance
Rarely delivers high quality
Slow service
Poor response times
Limited efficiency
Targets model
Converse of trust
Strong command and control
Central targets
Rewards for conformance
Penalty for failure
Voice model
Relies on Feedback
Self regulates
Implements fixes
Choice and competition model
Postives
Often delivers high quality
Agile response
Drives
Low delivery cost
High margin
Fast service times
Recognised as efficient services
Promotes
Choice
Personalisation
Accessibility
Collaboration
Public value
Economic value
Generation of economic activity
Generation of employment
Social value
Family services
Community relationships
Social mobility
Ideological value
Beliefs
Moral or ethical values
Quality of life value
Security
Health
Recreation
Personal liberty
Stewardship value
Officals
Competent
Capable
Ecological value
Environment sustainability
Political value
Participation
Democracy
Fairness
Negatives
Impact on workers
Low pay
Poor conditions
Product Quality
Compromised output
Focus on profit
Focus on cost reduction
Detractors
Can increase costs
Regulation requirements
Consumer prices
Autonomy
Wrong doing
Promotes self-interest
