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Public Sector Value (Public value (Quality of life value (Security, Health…
Public Sector Value
Public value
Economic value
Generation of economic activity
Generation of employment
Social value
Family services
Community relationships
Social mobility
Ideological value
Beliefs
Moral or ethical values
Quality of life value
Security
Health
Recreation
Personal liberty
Stewardship value
Officals
Competent
Capable
Ecological value
Environment sustainability
Political value
Participation
Democracy
Fairness
Social democratic left
Hostile towards
Choice
Competition
Markets
Capitalists
Competition affects
(negatively)
Workers pay
Workers conditions
Product quality
Preferences
Voice model (secondary)
Professionals will respond (positively)
Trust model (primary)
Given autonomy
Professionals deliver service
Knights
Knaves
Limited interference
Targets model
Only when trust or voice fails
Conflict
Often middle class
Use choice
Can relocate for better services
Can access private health
Choice over social justice or equity
Four models of public service
Trust model
Autonomous delivery
SMTs deliver with little interference
Rarely delivers high quality
Slow service
Poor response times
Limited efficiency
Targets model
No trust
Strong command and control
Central targets
Rewards for conformance
Penalty for failure
Voice model
Relies on feedback
Self regulates
Implements fixes
Choice and competition model
Often delivers high quality
Fast service times
Agile response
Efficient services
Driven to lower cost/high profit
Conservative right
Preferences
Cost and competition model (primary)
Led privatisation
Best method to incentivise rewards
Trust model affects (negatively)
Public sector workers are not knights
Many are Knaves
Egoists
Self-serving
Incentivised to meet their own agendas
Conflict
Why quasi market?
Why not full market?
Why coercive taxation?
Social inclusion
Fair access to services
Healthcare
Education
Children born in poverty
Should have access
Two interested groups
Ideological
Social democratic left
Conservative right
Functional
Public sector workers (providers)
Beneficiaries of public services (users)
Providers
Preferences
Trust model
Conflict
External influence
Reform
Transformation
Resource pressure
Multiple complex changes
Devolution of public services
Target to market
Is choice and competition better than target?
Users
Seeking choices
Need for social-inclusion