what is communication?
self presentation skills
are important for giving people an understanding of yourself. e.g how you present yourself.
this shows your positive and negative traits. such as ; confidence/shyness , friendly/ignorant, thoughtful/arrogant.
are important for sharing and gaining information attitudes feelings ideas and opinions. this is used in personal social and work life daily!
enables you to communicate info to influence attitudes and behaviour of small and large audiences.
communication is" the process by which ideas , information , attitudes , feelings and opinions are conveyed from one person to another or to a group "
are important as it allows you to build friendships. work well with peers/colleagues and also how to interact with family members.
how you deal with ;initiating , maintaining and repairing and disolving relationships.
gain info to successfully present yourself to get the job you want.
group interaction and leadership skills
helps to teach you to participate in relations and task groups , problem solving + brainstorming as a member and leader.
types of communication
"all aspects of a message which are not conveyed by the literal meaning of words" - lewis 2007
human interaction through the use of word messages in linguistic form
-chandler and munday
= in the form of writing , images , graphics . punctuation is important !!
vocal cues / paralanguage
any meaningful variation in the sound of the voice during talk
rate,articulation, pauses pitch tone loudness register duration rhythm.
fast= reflects anger,anxiety,excitement,arousal.seen as distraction annoyance, difficult to understand. slow=depression,tired,low spirirts. degree of caution or lack confidance, interperated as lack of interest.
pattern of accents, vocalisation,silence,
high/low distinguish questions and statements.q's end with high pitch,fluctuating =anger fear excitement. flat=depressed mood
approval/dissproval closeness distance friendship antagonism
formal in informal situations=distant arrogant unfeeling. informal in formal situations = undermine credibility
laughing crying yawning coughing
use of speech or spoken messages , can be face to face/ phone.
documents, papers , essays, social media status, messages , texts, meeting agenda , minutes , training info , conference papers, reports , manuals , policies , contracts , order lists, recipe, feedback
areas of communication
"occurs when you interact with a person with whom you have some kind of relationship" -devito 2013
affection,appreciation basic to all,recognised feel like we belong, may have differing levels of expectations to meet that need, schutz 1966
maslows hierarchy of needs
self actualization , esteem needs, social needs , safety needs , physiological needs
can be unintentional or intentional , more than 2 people can be involved , each context may need a different approach, machines are changing the nature and it affects your health
develop relationship maximise profits