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CHAPTER 4 NONVERBAL COMMUNICATION (Nonverbal Codes (Vocal Cues (Pitch,…
CHAPTER 4 NONVERBAL COMMUNICATION
How Verbal and Nonverbal Communication Are Related ?
Repeating : Sending the same message both verbally and nonverbally
Emphasizing : The use of nonverbal cues to strengthen verbal messages
Complementing : Using nonverbal and verbal codes to add meaning to each other and to expand the meaning of either message alone
Contradicting : Sending verbal and nonverbal messages that conflict
Substituting : Using nonverbal codes instead of verbal codes
Regulating : Using nonverbal codes to monitor and control interactions with others
Ways to Improve Nonverbal Communication
Context : Includes physical setting, the occasion and the situation
Audience : Makes a difference in your nonverbal communication. So you have to adapt. Adaption to an audience may determine your choice, clothing, hairstyle
Nonverbal Codes
Bodily Movement and Facial Expression
Physical Attraction
Space
Time
Monochronic : People view time as very serious and they complete one task at a time
Polychronic : Work on several tasks at a time
Touching
Vocal Cues
Pitch
Rate
Inflection
Volume
Quality
Nonword sounds
Pronunciation
Articulation
Enunciation
Silence
Clothing and Artifacts