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TQM (Benefits of TQM (13) (Higher profitability, Improved customer focus…
TQM
Benefits of TQM (13)
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Adaptability to changing or emerging market conditions and to environmental and other government regulations
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ISO
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Overview
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It is process standards (not product standards, not service standards)
ISO 9001 gives the requirements for what the organization must do to manage processes affecting quality of its products and services.
1951 -The first ISO standard was published "Standard reference temperature for industrial length measurement".
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Definition
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Based on all members of an organization participating in improving processes, products, services, and the culture in which they work.
Come from such quality leaders as Crosby, Deming, Kaoru Ishikawa, and Juran…
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