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CH. 13 Foundations of Control (Balanced Scorecard (Things that managers…
CH. 13 Foundations of Control
The Value of control functions
Empowering employees
Protecting the workplace
Planning
How do managers measure?
Statistical reports
oral reports
Personal observation
written reports
Types of Controls
Concurrent control
Corrects problems as they happen
Feedback control
Corrects problems after they occur
Feedforward control
Anticipates problems
Correct actual performance
basic corrective action
immediate corrective action
Balanced Scorecard
Financial
Customer
Internal process
People/ innovation/ growth assets
Things that managers should do
measure whether goals are being set
develop goals for each of the four areas