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foundation of control (what (customer, internal process, financial,…
foundation of control
what
customer
internal process
financial
people/innovation/growth assets
why is important
empowering employee
protecting the workplace
planning
control process
comparing actual performance against a standard
taking managerial action to correct deviation or to address inadequate standard
managerial action
immediate corrective action
basic corrective action
measuring actual performance
how to measure
statistical reports
oral reports
personal observation
written reports
range of variation
when
concurrent control
feedback control
feedforward control
challenges
privacy
employee theft