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Managing Communication and Information (contemporary issues in…
Managing Communication and Information
managers need to know about communicating effectively
communication process
message
channel
encoding
decoding
feedback
the barriers to effective communication
emotions
information overload
filtering
defensiveness
national culture
language
overcome barriers
listening actively
constraining emotions
simplifying language
watching for nonverbal clues
feedback
contemporary issues in communication
in an internet world
legal
security issues
lack of personal interaction
communicating
what communication takes place
how it takes place can significantly affect a customer's satisfaction
organizations
manage knowledge by making it easy for employees to communicate
share their knowledge
company's communication effort be ethical
technology affects managerial communication
it gives employees more complete information to make faster decisions
it provides employees more opportunities to collaborate and share information
it improves a manager's ability to monitor performance
it makes it possible for people to be fully accessible, anytime anywhere