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HOTEL TECHNOLOGY (Unit 2. Applications of the Informatica (Daily expenses.…
HOTEL TECHNOLOGY
Unit 2. Applications of the Informatica
Daily expenses. Entry, classification, control and daily closing
That integrate the computer systems used in hotels.
Accounting information generated in the accounting entries from the different areas of the company.
Agency control. Reservations, occupation, billing and discounts
GDSs have become
In a powerful marketing tool that has been well used by hosting companies to promote their products.
Occupation, Assignment, entry and control of expenses, planning and control.
It allows
The integral management of hotels and travel agencies.
Total control of the availability and occupancy of rooms.
Reports and automatic link with other departments
Reports and automatic link with other departments
Computer-to-computer communications allow
That the hotels integrate their services facing the public, their back office services and operations related to food and drink.
It can be integrated
Fully in a digital telephone network and thus both provide in common the basis for linking.
Reservations.Reserve control, multiple reserves, planning.
One of the systems that has most helped the commercialization of hotels.
GDS (Global Distribution System) Systems that link travel agencies with providers of air transportation services, lodging, car rental, among others
UNIT 1. Technological Change
How to implement change
The tourism
It is a highly fragmented and diversified sector in which it is necessary to respond to numerous economic and other interests before they can perceive the effects of the change.
Characteristics of Hotel Systems
Types of management and some of the characteristics of programs and devices
Integrated management system
In this case, it is more sophisticated systems in which manual procedures have been reduced to a minimum.
Complete management system.
These are fully automated systems in which all systems are fully automated and in which sophisticated communications systems exist.
Basic management system.
These are systems that are reduced in performance or simply underutilized.
Customer identification systems.
The most widely used system for control is that of cards
Concepts
Definition of Technology
Set of instruments, procedures and methods used in the different industrial branches.
Technological change is considered
Like those innovations made by the firm based on a set of knowledge, skills and abilities.
Survey
Meaning
It is a detailed investigation of the component areas of the organization.
Directive for the survey
It is usually verbal and allows the application of the methodology to continue.
Approve the recognition report.
It gives the highest possible level.
Unit 3. Information technologies in the industry
Know the needs of the client.
Characterized
Companies design their websites without knowing the opinion of the users.
Be clear that customers will not be impressed by a design of thousands of dollars.
Optimize your resources by increasing efficiency
It is given
A key point to ensure effectiveness lies in the constant updating of the information that is offered.
Through the increase of investments in Information Technologies, hotels and tourism companies will be in an advantageous position with respect to their competitors.
Benefits: Reaching a greater number of clients
We have
Reduction of advertising costs
Reduction of the time needed for transactions
Direct booking
Great interactivity with potential customers.
Offer a better service delivery
It allows
That the producers offer new and flexible services that are competitive in terms of cost with the options of conventional, standardized and rigid mass packages.
Technology facilitates suppliers
The flexibility to react to market demand and the ability to integrate with other suppliers.
Unit 4. Internet tourism
The design of the WEB page
Main change represents
Those who are dedicated to providing information through a website.
Characteristics and attributes that a website must have
Integration
Fexibility
Easy to use
Product tracker
They let us
Directing our eyes to certain (thematic) objectives.
Application in the tourist industry
It consists of
The Internet makes travel products accessible throughout the world at a considerably lower cost.
In the world there are millions of Internet users who prepare their vacation trip using this system.
The use of the Internet to book and plan trips is increasing.
List of addresses on the internet
The internet has encouraged
It facilitates the marketing of the offer to the final customer and allows closing the life cycle of the trip.