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Incident reduction -Root cause Sub Categories (No Process -False alert…
Incident reduction -Root cause Sub Categories
No Process -False alert suppression
Ineffective Process
No Health check process
Lack of process
Low Disk Space
Low asset capability
Application usage/enhancement
Lack of awareness
Database issue
Performance Degradation
No Process documentation
Improper batch/job scheduling
DB-connectivity issue
No Process adherence
Lack of responsibility definition
Tapes availability
System allocation process
Job Failures due to concurrent updates by job & user
Incorrect threshold
Knowledge Transfer-New resources
Lack of User awareness
Lack of check & track
Hardware failure
High Load
Lack of S/W compliance check