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communication at workplace : (process (medium is a pathway (low media…
communication at workplace :
definition
transfer of information and understanding from one person to another
formal communication channel
vertical communication :
downward communication is from top to bottom communication
upward communication is from bottom to top communication
horizontal communication main purpose is coordination. its within and between work place
external communication is between people inside and outside organization
process
sender is the person wanting to share information
message is information
receiver is the person for whom the message is intend
encoding is translating information in understandable language or symbol
decoding is interpreting and trying to make sense of the message
medium is a pathway
low media richness
high media richness
barriers
physical barrier : sound, time and space
semantic barrier : word matter
personal barrier : individual attribute that hinder communication
informal communication
the grapevine- unofficial communication system of the informal organization
MBWA- management by wandering round
nonverbal communication
eye contact
facial expression
body gesture & movement