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Need to be discussed at the daily meeting (Customer Experience…
Need to be discussed at the daily meeting
ACM
The Number of bookings...> if it's not much...> analyze the reasons?
General
THE BIGGEST Troubles at work (urgent bugs, network and so on) in prior day
Those who got improved (Number of fulfilled bookings, Better VOC, less problems)
Customer Experience
Worse VOC/ Best VOC
Customer's feedback related to agent ( on a scale of 1-5)
One time in a week / month
Urgent and worse problems (Happy Call Report)
Number of sad customers. Also what we did to make them happy
Call Center
Numbers of missed call
First response in online chat , plus that numbers of answered online chat per-agent
Number of offline bookings
Pricing
Instant bookings percent, per-day.
Human error or competitive price, weekly or monthly
Flight