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Unit 5: Building Counselling Relationships (Factors that influence the CC…
Unit 5: Building Counselling Relationships
Counselling Relationship
Real relationship
Working alliance
Affective elements
Collaborative working elements
Factors that influence the CC process
Structure
Practical guidelines
Time limits
Role limits
Procedural limits
Info on fee schedules
Initiative
Reluctant client
Resistant client
4 categories of resistance
Amount of verbalization
Content of msg
Style of communication
Attitude towards CCC and CC sessions
Ways to win battle for initiative
(Helping reluctant and resistant clients)
Foot in the door
Door in the face
Confrontation
Mattering
Physical setting
Proxemics
Equilibrium theory
8 architectural
characteristics of space:
1- Accessories
2- Colors
3- Furniture and
room design
5- Smell
4- Lighting
6- Sound
7- Texture
8- Temperature
Counsellor qualities
1- Self-awareness
2- Honesty
3- Congruence
4- Ability to communicate
5- Knowledge
6- Perceived expertness
7- Attractiveness
8- Trustworthiness
Client qualities
Attractive
Young
Intelligent
Verbal
Successful
Psychologically-minded
Types of initial interviews
Who initiated it
Client-initiated interview
Counsellor-initiated interview
Function / Purpose
Information-oriented first interview
Gather info about client
Counsellor-focused
Make client talk re specific topics
Use:
Probes
Accents
Closed questions
Requests for clarification
Relationship-oriented first interview
Use:
Restatements
Summary of feelings
(Request for clarification)
Acknowledgement of nonverbal behavior
Reflection of feeling
Client-focused
Client’s attitudes and emotions
Focus: Feelings and the dynamics of the relationship
Conducting the initial interview
Rapport
Door openers
Door closers
Empathy
Culturally sensitive empathy
Primary empathy
Advanced empathy
Attentiveness
(Attending behavior)
Nonverbal behavior
Smiling
Leaning forward
Eye contact
Gesturing
Nodding with the head
SOLER
S - Squarely
Face client Squarely
O – Open
Open posture
L – Lean
Lean toward client
E – Eye
Eye contact
R – Relax
Be comfortable
Verbal behavior
Probes
Requests for clarification
Restatements
Summary of feelings
Non-helpful interview behavior
Advice giving
Lecturing (preaching)
Storytelling
Excessive questioning
Goals
Unrealistic goals
Uncoordinated goals
7 criteria for effective goals
1- Mutually agreed on
2- Specific
3-Relevant to self-defeating behavior
4- Achievement + success oriented
5- Quantifiable + measurable
6- Behavioral + observable
7- Understandable + can be restated clearly