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Operations Strategy (Linking ops strategy to (performance objectives) (to…
Operations Strategy
Linking ops strategy to (performance objectives)
to Quality
Concentrating locations
emphasis on quality over cost
technology investment for precision
Focus on skills and development
Continuous Improvement
Additional Quality Control
to Speed
Market proximity
Develop agile supply chains
Limit the number of process touches
Higher levels of inventory/spares
Faster transport methods
to Flexibility
Maintaining spare capacity
Less reliance on technology; more people
Wide range of suppliers
Product design based on modular approach
to sustainability
Regional locations to reduce emissions
Regional locations to increase workforce distribution
Sustainable supply chains
Recycling
Reflect social sustainability in employment contracts
Develop local infrastructure to promote economic and social sustainability
to cost
Automation to reduce manual labour
Low inventory/sparing
Outsourcing of non-core operations
Introduction of self-service to replace labour
to dependability
Control systems must progress work to schedule
Control systems must reduce errors
Promises must be realistic and achievable
strategy influenced by
Organisation Capability and capacity
Competitive Strategy
Marketing Strategy
Market segmentation
Performance Requirements
Quality
conformance quality
Speed
throughput time
Flexibility
Variety flexibility
Mix flexibility
Volume flexibility
types
response (short term) flexibility
range (mid term) flexibility
Sustainability
environmental sustainability
economic sustainability
social sustainability
Dependability
warranty
keep promises
Cost
Strategy decisions centred on
Capacity and facilities
Supply chain development
Technology
Workforce