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performance appraisal (11) (error in performance appraisal (recency error,…
performance appraisal (11)
role of performance appraisals in compensations decision
performance matrics
strategies to improve performance appraisal
strategy 2: select the right raters
360 degree feedback
strategy 3: understand how raters process information
evaluate the ratee
information reconsider&intergated
rater observe behavior ratee
encode ratee behavior
store information in memory
strategy 1: improve appraisal formats
rating
standard rating scales
BARS
MBO
ranking
alternation ranking
paired comparison ranking
straight ranking
strategy 4: training raters to rate more accurately
rating error training
performance-dimension training
performance standard training
5 criteria of performance appraisal format
cost criterion
personnel research criterion
validity criterion
administrative criterion
employee development criterion
tying pay to subjectively appraised performance
performance and position: based guidelines
designing merit guideline
competency: customer care
error in performance appraisal
recency error
leniency error
first impression error
severity error
halo error
central tendency error
factors lead rater give inaccurate appraisal
take things for granted
not nothing good or poor performance
guilt
spend little time
ways to improve rater training
straightforward lecturing to ratees is ineffective
individualized or small group discussion more effiective
longer training program more successful than shorter program