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BSC Discovery Common Themes (Improve Training/Development (Cross Training…
BSC Discovery
Common Themes
Organize Documentation
Taxonomy
Eg. Test Scripts
Troubleshooting
Queries
Etc.
How To guides
Standards
Author
Version control
Accountability to keep up to date
Implementation
File system
Sharepoint
Right Answers
Improve Training/Development
Orientation/onboarding
Cross Training
Specialized skills
Annual process
Reporting
Opportunities for Project work
Transition from projects to maintenance
Enhance BAs business knowledge
Succession Planning
Manage Workloads
Inequity of work distribution
Daily duties
Project work
Staffing planning
Short term
Long term
Ad hoc requests from business
Update BSC Website
Analyze BSC feedback
Gather customer feedback
Standards/Governance
Implementation