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Public and non-profit managment (Public value (Measuring public value…
Public and non-profit managment
Public value
Social value
ideological value
quality of life value
economic value
political value
ecological value
stewardship value
Measuring public value
Competing values Framework
Choice and competition in public services
Four models for delivering public services
Choice and competition model
(users choose services offered by competing providers
workers have to be provided with incentives that appeal to there self interest
workers are focused on own interests
Voice Model
(Users voice satisfaction or dissatisfaction)
workers will correct somthing if the opinion is that it is not quite right
Targets Model
(Central managment set targets)
authoritatianism implicts demoralises workers
Targets create distortion
Trust model
(managers are trusted to know what is best)
users might not allways be satisfied
workers principle concern are those they serve
workers trusted with service delivery without indererence
Public