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Queueing (Queue Adminstration (Serve Customers (Mark Customer as Absent,…
Queueing
Queue Adminstration
Serve Customers
Mark Customer as Absent
Serve the next customer
Serve a specific customer in the queue
Serve customer who is not in the queue (Rogers)
Customer Actions
Leave the queue
Push back yourself in the queue
Recieve accurate estimated wait time
Add customer to the queue
Customer adding themselves to the queue(using
tablet interface
)
Staff members adding customers to the queue via concierge screen
add some user detail/identifiers, maybe notes and service
Customers adding themselves to the queue remotely
Edit Customer details
Edit Customer details
Edit Notes associated with the visit
Finish Serving
Record outcome of visit
Staff Adminstration
End Shift
Staff Break
Mark as busy
Display board
Display people in the queue
Display customers being served
Display estimated wait time
Configuration
Queue creation
Disable staff member from queue
Disable service from queue
Assign service to a particular queue
Reporting