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Patient Centered Care (Continuity of care (medication education, nutrition…
Patient Centered Care
Preferences and needs
Dignity and respect
involved in decisions
in agreement with provider's plan
Coordinate care
understand each role in team care
efficient delivery of tests and procedures
how to get help at all times
Education and information
accurate information
timely information
informed of major changes
tests and procedures explained
how to manage their own care
Comfort
pain management
privacy
Culturally sensitive care
clean environment
quiet environment
Emotional support
relief of fear and anxiety
understanding of impact of illness
help with anxiety over paying for healthcare
Family and friends
recognition of support base
right to exclude certain family or friends from care decisions
educate family and friends on care
Continuity of care
medication education
nutrition information
treatment plan at home
coordination of services and resources
how to get help
what to look out for, when to call the provider
from Picker/Commonwealth Program