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Conflict Management (Responses to Conflict (Competition Exercising one’s…
Conflict Management
Responses to Conflict
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Compromise When both parties agree to give a little to gain a little; a “meet in the middle” solution
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Anger Arousal Stages
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Trigger A perceived threat, internal or external
Types of Behaviour
Passive
Behaviour that sacrifices one’s own needs & preferences to gain the approval & meet the needs of other individuals
Passive-aggressive
Behaviour characterized by indirect resistance to the demands of others & an avoidance of direct confrontation
Aggressive
Behaviour that has the goal of dominating while suppressing the rights of other individuals
Assertive
Behaviour that focuses on setting goals, acting on those goals in a clear, consistent manner & taking responsibility for the consequences of those actions
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Conflict
Disagreement arising from differences in attitudes, values, or needs, in which the actions of one party frustrate the ability of the other to achieve their expected goals
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Types of Conflict
Functional Conflict
A healthy, constructive disagreement between groups/individuals
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