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Productivity Concepts (Value-added and Growth (comes in various time:…
Productivity Concepts
Value-added and Growth
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A firm takes a product that may be considered a homogenous product, with few differences from that of a competitor, and provides potential customers with an add-on that gives it a greater sense of value
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various forms:
Service - expert advise, service levels, loyalty programs, speed of services, dedicated personal customisation
Products - bundling / package, transition, education
Quality and Growth
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The quality of the relationships with all business partners is important as it established loyalty towards your business.
Total Quality Management (TQM) is essential as it ensures that the company produces high quality products and services. It is a management system for a customer-focused organisation that involves all employees in continual improvement.
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Net Promoter Score
it is an index ranging from 0 to 10 that measures the willingness of customers to recommend a company's products or services to others and predicts the growth of the business.
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Extensive research shows that the company's NPS acts as a leading indicator of growth. If the company's NPS is higher than the competitors, the company will likely outperform the market.
Productivity and Growth
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Productivity includes enhancing policy, procedures and control methodology (system of methods) of resources.