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Knowledge Sharing - VAISALA (Challenges (Language barriers, Cultural…
Knowledge Sharing - VAISALA
Feelings
Salespeople: we're not receiving all knowledge about product / It's hard and slow to get information
Product: Salespeople don't give good customers'
feedback
Challenges
Language barriers
Cultural barriers (lack of trust and active communication)
Geographical barriers
Differences in time zone
Boundaries between functions
Behaviour
People always look for same people to get knowledge
Questions are repetitive
Findings
Knowledge is a 2 way road
Benefits
Decentralized knowledge
Stored information
Quicker response
No repetition anymore
Disadvantages
Taks oriented questions, without stories
People didn't want other people see they didn't know about a question