Organization: business strategy, customer complaints, cost reduction, new technology, public policies--changes?--> Job: Standards, Procedures, Tasks --Match?--> Person:* Performance appraisal, attitude survey*
Type of Needs
Hard skills: Technical/ job specific/ organization specific process and system, standard, product/ customer/ market/ competitor knowledge
Soft skills: Skills to work with others co-ordination, collaboration, communication, influencing etc.
Soft skills: skills to work through others/ manage team performance management, delegation, oaching etc