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Conflict Management Strategies (Defensiveness and Supportiveness…
Conflict Management Strategies
Win-Lose and Win-Win Strategies
Assessment of the situation
Avoidance and Fighting Actively
Take an Active Role
Speak and Listen
Terms
Nonnegotiation
Gunnysacking
Own your thoughts and feelings
Focus on the present
Express your support, empathy, and agreement
Defensiveness and Supportiveness
Strategy
Neutrality
Control
Superiority
Evaluation
Evaluate You-Messages
Descriptive I-Messages
Certainty
Act and react honestly
Emphasize
Focus on the problem
See equality
Talk Descriptively
Be provisional
Terms
Defensiveness
Supportiveness
Verbal Aggressiveness and Argumentativeness
Verbal Aggessiveness
Argumentativeness
Face-Attacking and Face-Enhancing Strategies: Politeness in Conflict
Face-Attacking Conflict Strategies
Face-Enhancing Conflict Strategies
Terms
Beltlining
Blame
Family history
Goals
Emotional State
Personality and Competence