Interpersonal Conflict Management (Conflict management stages ( Set the…
Interpersonal Conflict Management
What is interpersonal conflict?
It is a disagreement between or among interdependent individuals who perceive their goals as incompatible.
Example: I wanted to go see Christmasd lights the other night but my boyfriend said that it was dumb and didn't want to do it.
Many people have problems with conflict because they hold false assumptions about what conflict is.
conflict should never be avoided.
Principles of interpersonal conflict
Conflict is inevitable: It is apart of every interpersonal relationship, between parents and children, brothers and sisters, friends, lovers coworker.
Conflict can center on a variety of issues: free time, money, household responsibilities, politics, sex, children and pets, religion, jealously, and stress.
Conflict can occur in all communication forms
conflict can be negative or positive
Conflict in influenced by culture and gender
Conflict styles have consequences
Conflict management stages
Set the stage
Define the problem
identify your goals
identify and evaluate your choices
Act on the selected choice
Evaluate the choice
Wrap it up
conflict management strategies
Goals, emotional state, assessment of the situation, personality and competence, family history
Win-lose and win-win strategies: Instead of approaching conflict with a win-lose mentality, consider the advantages of win-win possibilities.
Defensiveness and supportiveness: defensiveness is unproductive and supportiveness is productive.
Control, strategy, neutrality, superiority, certainty
Verbal aggressiveness and argumentativeness: verbal aggressiveness is an unproductive conflict strategy in which a person tries to win an argument by inflicting psychological pain, by attacking the other person's self- concept.
argumentativeness: refers to y our willingness to argue for a point of view, your tendency to speak you mind on significant issues.