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Alternative views on PM and management (Balanced scorecard (Strategy maps,…
Alternative views on PM and management
Balanced scorecard
4 Perspectives
Financial
Customer
Internal
Innovation and learning
Strategy maps
Identify objectives
Main ways to create value
Identify financial strategy that support overall
Custome oriented
How processes create value
Skills and competences to create value
Practical issues
Identify key outcomes = CSF
Identify key processes
Develop KPI
Develop systems to capture data
Develop mechanism of reporting
Develop merformance improvment programes
Performance piramid
Corporate level - vision
Strategic Business Unit
Customer satisfaction
Flexibility
Productivity
Operation level
Quality
Delieverty
Process time
Waste
Building blocks (for service)
Dimensions
Results
Compatative performance
Financial performance
Determinants
Quality of service
Flexibility
Speed of delieverty
Response to costumer specification
Coping with demand
Resource utilization
Innovation
Standarts
Take ownership
Fair
Achievable
Reward
Clearly understood
Motivated
Controllable
Activity based Management
Cost driver analyses
Unit level costs
Batch level costs
Product level costs/ process level costs
Organization level costs
Value based management
Key processes
Development of strategy
Set performance targets
Create plans and budgets
Performance measure